Delegates’ Helpdesk

GENERAL INFORMATION

Who can I speak to for more information?

• Please call +1 530.345.4140 or alternatively email Logan.Wilson@thericetrader.com. Alternatively, click on contact us where there is a listing of contact names to assist your every need.

REGISTRATION AND PAYMENTS

Do I need a Visa?

• Yes, a Visa is required. We recommend that all delegates take care of this long before the event date to ensure smooth travels and logistical planning.

How do I register?

• To register you can contact the dedicated registration hotline +1 530.345.4140 or Fax: +1 530.345.4747 or E-mail: Logan.Wilson@thericetrader.com
• Online Registration is also available when you click on online registration
• Once we have received your registration you will receive an email confirmation within 48 hours.
• For hotel bookings please visit Hotel and Reservations where information as well as the hotel booking forms are available.

How do I pay?

• You can pay by bank transfer, credit card, or by a cheque payable in the United States of America (USA) or you can be invoiced.

What is included in the overall cost for each conference?

• The price includes morning coffee, lunch and any social events that are taking place before, during and immediately after the conference.
• The price will not include the hotel accommodation. For hotel bookings please visit Hotel and Reservations (click here) where information as well as the hotel booking forms are available.
• A copy of the invoice will be emailed (please request if you require the invoice to be posted to you) within 48 hours of registering

What happens if I want to cancel my booking?

• Delegates are advised that delegate substitutions are possible at any point before the event start date at no extra charge. Cancellations that are less than 14 days from the event start date will not be applicable for a refund.
  
• Please do note that registrations cancelled less than fourteen days before the event must be paid in full.

Will you keep me updated of any changes to the conference?

• Any changes will be updated on the conference website (www.trtamericas.com) - please check individual pages for details.

AT THE EVENT

Where is the conference being held and how do I get there?

• Please click on the Hotel and Reservation section on this website for information on the hotel address. The conference will be held at the Hilton Hotel, Cartagena, Colombia, with preregistrations and arrivals on the 20th April 2010, from 3.00pm to 6.00pm (followed by the welcome reception); with the main conference taking place on 21st and 22nd April 2010 from 9.00am to 5.15pm daily. Please do note that there are receptions on both the 20th and 21st April 2010 immediately after the close of the plenary sessions.

What happens when I get to the Conference?

• Arrival:
  When you arrive at the conference please go to the registration desk and collect your badge. Your badge must be worn at all times.
• Refreshments:
  Morning coffee is available before the conference, a lunch is served around midday (please see timing details on agenda) and there will be a mid afternoon coffee break.
• Documentation:
  All presentations are now made available onto a secure page within the www.trtriceamericas.com website with all late submissions loaded onto the website within two weeks after the conference. Login information and passwords will be provided to you upon registration.
• Dress Code:
  Business attire is recommended to be worn throughout the conference.